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The business plan

Our business plan for 2020-2025 sets out proposals on how we intend to further improve water and sewerage services over future years.

To put our plan together we carried out our biggest ever consultation with customers, with more than 140,000 people providing feedback through surveys and independent focus groups giving their views on bills and services.

We are proposing a big increase in investment –  £1.4 billion – in areas that customers have told us are most important to them.

Our plan contains 42 performance commitments that we aspire to meet over the five years between 2020 and 2025. You can read more about them here We’ll be asking for the market to help us explore alternative ways of meeting these challenges via this marketplace website over the coming months and years. If you want to be kept informed, email [email protected].