FAQs

Why are you publishing your data?

We know we have a lot of data and information from running a water company. We also have outcomes and challenges we need to solve, such as performance commitments from our business plan, as well as pre-empting future requirements.

We want to see how the market can help us with some of these. By sharing our data and our challenges, can you help us answer specific questions or work with us to meet some of our outcomes? Or can you tell us something we didn’t know from our data? In our business plan we have the concept of ‘open systems’ – sharing these outcomes and supporting data to see whether there are alternatives to the more traditional solutions. The Wessex Water Marketplace is how we are going to deliver this open system concept.

Why haven’t you published all your data?

We want to be able to respond to all queries, enquiries and suggestions that we receive from people looking at our data and our outcomes, and to work with them to develop solutions where appropriate. If we published all our data we might be overwhelmed with enquires. So, for now we are taking a targeted approach with what we share, to deliver solutions to specific challenges and ensure we can fully engage.

When will you update your data?

With each dataset there’s information on the update frequency. It’s not live data, so won’t be updated every day. We’ve made a judgment as to how frequently we’ll update it – some of the data sets go back several years, so adding the last week’s worth won’t be too important.

I want to see more information – how do I ask for more?

You can email env.info@wessexwater.co.uk to see if we can share some more of our data. We’ll aim to respond in the same week and let you know the steps we’ll go through to review your request.

I have questions – who do I ask?

With each outcome there is a specific email address to contact – they’ll be the expert in that area and can help answer your query. Have a look at the ‘Outcomes’ tab along the top to find the details. However, if you can’t find that email or there doesn’t seem to be one, email marketplace@wessexwater.co.uk and we’ll find the answer for you.

I have an idea – who should I contact?

With each outcome there is a specific email address to contact – they’ll be the expert in that area and can talk about your idea. Have a look at the ‘Outcomes’ tab along the top to find the details. However, if you can’t find that email or there doesn’t seem to be one, email marketplace@wessexwater.co.uk and we’ll find the answer for you.

I think your data is incorrect – how can I tell you?

Email marketplace@wessexwater.co.uk and be as specific as you can with the error – is it a cell or column in an Excel spreadsheet for example? We’ll then review and see if we can resolve the issue.

I’m having problems accessing your data – help!

Email marketplace@wessexwater.co.uk and we’ll do our best to help. Please do give us as much info as you can – which data set were you trying to access, when and what from (mobile, laptop?).

Can I publish my data here?

This website is for Wessex Water to share the outcomes we want help with and the data that supports them. Some of these data sets may be links to external data sets, such as the Environment Agency, with appropriate permissions being given. If you think we should be linking to your data set, please email marketplace@wessexwater.co.uk.

Please note we will only link to freely available data sets that we believe are relevant to the outcomes and add value for people accessing our website. You are of course free to use any (legal) combination of data sources when posing a solution to our outcomes.

How can I stay up to date with newly published data?

If you want us to update you when we update the datasets or publish new information, please email marketplace@wessexwater.co.uk. Please note that we won’t currently be able to let people know about specific data sets or outcomes – we will email when any update is made. We won’t send too many emails – we aim to group the updates in batches.

I have a complaint – what do I do?

If your complaint is about our data platform, please email marketplace@wessexwater.co.uk. Otherwise please see the complaints section on this page for more information on who to contact.