Working in partnership to support customers in vulnerable circumstances June 18th, 2019 by Wessex Water A post by Kate Robbins – Head of Customer Policy On 9 May 2019 we held our first shared partnership event with Scottish and Southern Electricity Networks (SSEN). We have been working in partnership with SSEN since May 2016 to support our customers in vulnerable circumstances. Customers are our priority, and we are committed to…
Where Wessex Water meets Apple! April 9th, 2019 by Wessex Water A post by David Elliott – Group chief innovation officer “The key to dominating the 20th century economy was to own the means of production. The secret of our own times is to create the means of connection.” Financial Times 2018 When we were privatised in 1989, the critical need at that time was to…
Our Marketplace hackathon event April 8th, 2019 by Wessex Water A post by Laura Mann – Head of open systems In autumn 2018 we ran a series of ‘data hackathons’, inviting internal and external staff to explore a data set detailing customer blockages over the past six years. We posed the question, ‘What can you tell us about sewerage incidents that might help us…
What’s in a name? April 2nd, 2019 by Wessex Water Open system, system coordinator – what do they mean? To those who talk a lot about catchments, regulations, and industry, possibly a bit. But to the wider market – very little. We realised we needed a better title for the ‘Open system’ approach in our business plan and set about trying to find one. We…
