Water quality customer contacts - appearance taste and odour - performance commitment data

This data set contains the incidents used to calculate our water quality customer contacts (appearance taste and odour) performance commitment (PC) figure as part of our Annual Performance Report (APR). More information on the APR and our PCs can be found here Latest performance (wessexwater.co.uk)

From time to time customers may contact us about their water quality. For each of our water supply zones, the data shows the number of different types of appearance contacts and taste/odour contacts. The data is for 2020, 2021 and 2022.

Note that the reporting zones may not be consistent between years, i.e., zone A in 2020 may not match zone A in 2021.

Some of these calls e.g. oil may be due to a leaking oil tank on the customer property or tastes within the home. The majority of reasons for calls are caused by issues within the home and not the water we supply.

How the data is collated: We use the customer contact system to inform the collation of our annual reporting. The published data is an extract from what we submit to the DWI and the proceduralised checks and balances we put in place e.g. manually. This is the same data we use for our annual PC reporting.

For the remaining years of AMP7, an additional year of data will be added after the annual reporting period. 

If you have any questions or comments about this dataset, please get in touch via marketplace@wessexwater.co.uk

For summary data from across the industry please see the Discover Water site here:

Appearance: DiscoverWater (en-GB)

Taste and odour: DiscoverWater (en-GB)